Outlook Webhook Payload | BookedIn Documentation

Outlook webhooks are sent for incoming and outgoing emails via connected Outlook/Microsoft 365 accounts.

Example payload

1 {
2   "event": {
3     "id": "evt_outlook_abc123",
4     "channel": "outlook",
5     "timestamp": 1706640000.0,
6     "data": {
7       "timestamp": 1706640000.0,
8       "direction": "inbound",
9       "platform": "outlook",
10       "email_id": "email_xyz789",
11       "message_id": "<Message-ID@outlook.com>",
12       "subject": "Re: Project proposal",
13       "body": "<html><body><p>Thanks for sending over the details...</p></body></html>",
14       "body_plain": "Thanks for sending over the details...",
15       "is_from_account": false,
16       "account_id": "acc_123",
17       "from_attendee": {
18         "display_name": "John Doe",
19         "identifier": "john@company.com",
20         "identifier_type": "EMAIL_ADDRESS"
21       },
22       "to_attendees": [
23         {
24           "display_name": "Your Business",
25           "identifier": "sales@yourbusiness.com",
26           "identifier_type": "EMAIL_ADDRESS"
27         }
28       ],
29       "cc_attendees": [
30         {
31           "display_name": "Manager",
32           "identifier": "manager@company.com",
33           "identifier_type": "EMAIL_ADDRESS"
34         }
35       ],
36       "bcc_attendees": [],
37       "reply_to_attendees": [],
38       "email_event_type": "mail_received",
39       "date": 1706640000.0,
40       "read_date": null,
41       "folders": ["Inbox"],
42       "has_attachments": false,
43       "attachments": [],
44       "in_reply_to": {
45         "message_id": "<Previous-Message@outlook.com>",
46         "id": "email_prev123"
47       },
48       "is_complete": true,
49       "origin": "external",
50       "usage_data": {
51         "prompt_tokens": 250,
52         "completion_tokens": 120,
53         "model": "gpt-4"
54       },
55       "tools_called": [],
56       "analysis_result": {
57         "sentiment": "positive",
58         "intent": "follow_up"
59       }
60     }
61   },
62   "lead_id": "lead_123",
63   "lead_contact": {
64     "number": "",
65     "email": "john@company.com",
66     "name": "John Doe"
67   },
68   "business_id": "biz_456",
69   "lead_created": false
70 }

Field reference

Core fields

Field	Type	Required	Description
`timestamp`	float	Yes	Unix epoch timestamp
`direction`	string	Yes	`inbound` or `outbound`
`platform`	string	Yes	Always `outlook`
`email_id`	string	Yes	Internal email ID
`message_id`	string	Yes	RFC822 Message-ID header
`subject`	string	Yes	Email subject line
`body`	string	Yes	HTML email body
`is_from_account`	boolean	Yes	True if sent by connected account
`account_id`	string	Yes	Connected Outlook account ID
`email_event_type`	string	Yes	Event type
`date`	float	Yes	Server acknowledgment timestamp

email_event_type values

Value	Description
`mail_received`	Incoming email
`mail_sent`	Outgoing email

from_attendee object

Field	Type	Description
`display_name`	string	Sender display name (optional)
`identifier`	string	Email address
`identifier_type`	string	Always `EMAIL_ADDRESS`

to_attendees array

Array of recipient objects with same structure as from_attendee.

Optional fields

Field	Type	Description
`body_plain`	string	Plain text version
`cc_attendees`	array	CC recipients
`bcc_attendees`	array	BCC recipients
`reply_to_attendees`	array	Reply-To addresses
`read_date`	float	When email was read
`folders`	array	Email folders
`role`	string	Folder role
`has_attachments`	boolean	Whether has attachments
`attachments`	array	Email attachments
`in_reply_to`	object	Parent email reference
`is_complete`	boolean	Whether fully loaded
`tracking_id`	string	Internal tracking ID
`origin`	string	`unipile` or `external`
`usage_data`	object	LLM token usage
`tools_called`	array	Tool names executed
`analysis_result`	object	AI analysis output
`appointments`	array	Extracted appointments
`execution_context`	object	Source trigger context

attachments array

Field	Type	Description
`id`	string	Attachment ID
`name`	string	Filename
`size`	integer	Size in bytes
`mimetype`	string	MIME type
`url`	string	Download URL

in_reply_to object

Field	Type	Description
`message_id`	string	Parent RFC822 Message-ID
`id`	string	Parent internal ID

Outlook and Gmail payloads share the same structure. The only difference is the platform field value.