Marketplace

Use apps from the BookedIn marketplace with your voice channel by creating an MCP (Model Context Protocol) server.

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Overview

Marketplace apps extend your agent’s capabilities by connecting to external services like CRMs, calendars, and other business tools.

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How It Works

1. Connect the app — Click Install and complete the authentication process
2. Select actions — Choose which actions your agent can perform
3. Create an MCP server — BookedIn generates an MCP server for the authenticated app
4. MCP voice tool created — The tool becomes available for your agent to use during voice calls

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Step-by-Step Setup

Step 1: Install the App

Navigate to the Marketplace in your dashboard and click Install on the app you want to connect.

Step 2: Complete Authentication

Complete the authentication process for the app. This may be:

• API Key — Enter your API key from the external service
• OAuth — Authorize BookedIn to access your account
• Custom Auth — Follow the app-specific authentication method

Step 3: Select Actions

After authentication, select the actions you want the agent to perform with this tool.

Step 4: Create MCP Server

For voice channels, create an MCP server to enable the tool during calls. Go to your agent’s Tools tab and select the authenticated app from the MCP dropdown.

Step 5: Associate Tool with Agent

Go to your agent’s Tools tab and select the MCP tool to associate it with the agent.

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Supported Marketplace Apps

Marketplace apps that support voice channel integration include:

• CRM systems (HubSpot, Salesforce, etc.)
• Calendar apps (Google Calendar, Outlook)
• Scheduling tools
• Custom integrations