ToolsVoice Tools

Voice Specific

Voice-specific tools are built-in actions the AI agent can perform during phone calls.

Available Voice Tools

Voice specific tools panel
ToolDescription
TransferTransfer the call to another agent or phone number
End CallEnd the current call
DTMFHandle DTMF (dual-tone multi-frequency) input from callers
SMSSend SMS messages during voice calls
MCP connectionMCP connection for advanced AI capabilities
CustomCreate a custom voice tool with API integration

How to Enable

Navigate to your agent’s Tools tab and select the voice tools you need. Click on a tool to configure its settings.

Transfer is useful for escalating complex inquiries to human agents when the AI cannot resolve the issue.