Marketplace

Use apps from the BookedIn marketplace with your text channels (SMS, WhatsApp, Instagram, Gmail).

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Overview

Marketplace apps extend your agent’s capabilities by connecting to external services like CRMs, calendars, and other business tools for text-based conversations.

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How It Works

1. Connect the app — Click Install and complete the authentication process
2. Select actions — Choose which actions your agent can perform
3. Tool created — The tool becomes available for your agent to use in text channels

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Step-by-Step Setup

Step 1: Install the App

Navigate to the Marketplace in your dashboard and click Install on the app you want to connect.

Step 2: Complete Authentication

Complete the authentication process for the app. This may be:

• API Key — Enter your API key from the external service
• OAuth — Authorize BookedIn to access your account
• Custom Auth — Follow the app-specific authentication method

Step 3: Select Actions

After authentication, select the actions you want the agent to perform with this tool.

Step 4: Assign to Agent

Go to your agent’s Tools tab and add the marketplace app. The agent will be able to use the tool’s capabilities in text conversations.

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Supported Marketplace Apps

Marketplace apps that support text channel integration include:

• CRM systems (HubSpot, Salesforce, etc.)
• Calendar apps (Google Calendar, Outlook)
• Scheduling tools
• Custom integrations