ChannelsVoice

Configure Channel

After connecting your phone number provider (Twilio or Zadarma), configure the voice channel settings in your agent.

Step 1: Access Voice Channel

Navigate to your agent’s Channels tab in the dashboard. Create a voice channel if one doesn’t exist, then click the Config button.

Voice channel configuration panel

Configuration Options

The voice configuration panel allows you to customize:

SettingDescription
Voice TypeSelect the AI voice persona for calls
Background SoundAdd ambient audio for natural conversations
Transcriber ProviderChoose speech-to-text service
LanguageSet the primary language for transcription
Advanced SpeakingFine-tune speech patterns and timing

Voice Type

Choose from available voice personas that best match your brand and use case. Different voices have varying tones, accents, and speaking styles.

Background Sound

Add subtle background audio to make conversations feel more natural and human-like. Options may include office ambiance, call center sounds, or silence.

Transcriber Settings

Configure how the AI listens and interprets caller speech:

  • Provider — Select your preferred speech-to-text service
  • Language — Set the expected language of callers
  • Model — Choose accuracy vs. speed tradeoffs

Advanced Speaking Configuration

Fine-tune how the AI speaks:

  • Response timing and pacing
  • Interruption handling
  • Silence detection thresholds
  • Turn-taking behavior

Test your voice configuration with a few calls before deploying to production to ensure the settings match your desired experience.