Configure Channel
After connecting WhatsApp (via Meta API or QR), configure the channel settings in your agent.
Access WhatsApp Channel
Navigate to your agent’s Channels tab in the dashboard. Create a WhatsApp channel if one doesn’t exist, then click the Config button.
Configuration Options
First Message
Set an automatic greeting that’s sent when a new conversation starts. This helps set expectations and engage leads immediately.
Split Long Messages
Enable this to automatically break long AI responses into multiple WhatsApp messages. This makes conversations feel more natural and human-like, mimicking how real people text.
Splitting messages improves readability and engagement, especially for longer responses.
Selective Handling
Configure the agent to only respond to conversations from a specified context. This is useful when you want the agent to handle specific types of inquiries while ignoring others.
Use cases:
- Only respond to conversations containing certain keywords
- Filter by conversation source or referral
- Handle specific campaign traffic only
Selective handling helps you maintain control over which conversations are automated vs. handled manually.
