Configure Channel | BookedIn Documentation

After connecting your SMS provider, configure the channel settings in your agent.

Access SMS Channel

Navigate to your agent’s Channels tab in the dashboard. Create an SMS channel if one doesn’t exist, then click the Config button.

Setting	Description
Phone Number	Select the connected number to use
Split Long Messages	Break long responses into multiple texts
Message Delay	Add human-like delays between messages

Enable this to automatically break long AI responses into multiple SMS messages. This makes conversations feel more natural and human-like.

Splitting messages also helps avoid carrier message length limits and improves deliverability.